Privacy policy
Paysera Tickets system
1. Private limited liability company “Paysera LT”, legal person code 300060819, address Pilaitės pr. 16, Vilnius (hereinafter – Paysera), its branches and representative offices, Paysera group companies, in accordance with the person’s (client’s) country of residence, also other legal persons, involved by “Paysera LT”, UAB in providing services and authorised to act on behalf of “Paysera LT”, UAB. Contact details of Paysera are published at www.paysera.com. Contact details of the Data Protection Officer authorised by Paysera: dpo@paysera.com.
2. Paysera manages the event ticketing system "Paysera Tickets", accessed under the address tickets.paysera.com (hereinafter – Paysera Tickets system), which is a ticketing platform for events, providing the possibility to create events and publish information about events, distribute tickets, buy tickets, and register to events.
3. Services provided by the Paysera Tickets system include creating events and registration to events, selling tickets, purchasing tickets, reading (using) published information, providing and receiving any information and / or data of any type and all the other services which Paysera provides or may provide in the future via the Paysera Tickets system (hereinafter – Services).
Aims of the Privacy Policy
4. The present Privacy policy (hereinafter – Privacy policy) is a document which defines the main rules of collection, management, and storage of personal data and other important information, scope, aims, and other important aspects of personal data for persons who use the Paysera Tickets system.
5. The Privacy policy is applied to all persons (both natural and legal) who use the Paysera Tickets system.
6. The Privacy policy is designed to protect the data of users of the Paysera Tickets system from illegal use.
7. Paysera respects the right to personal privacy and undertakes all reasonably possible efforts to ensure the safety and confidentiality of personal data and other information processed in the Paysera Tickets system. In order to protect this information from unauthorised access, use, copying, or disclosure, Paysera uses a variety of administrative, technical, and physical security instruments.
8. All personal data collected by Paysera is processed in accordance with the Law on Legal Protection of Personal Data and other legal acts of the Republic of Lithuania.
Compliance with the Privacy Policy
9. By visiting the website (tickets.paysera.com) and/or using the information and/or Services contained therein, the person acknowledges and confirms that they have read the Privacy policy, understand it, and agree to it. If the person does not agree to the Privacy policy and conditions set forth therein, they do not have the right to use the Paysera Tickets system and Services provided via the system.
10. By agreeing to the Privacy policy, the person gives Paysera the right to process their personal data under the procedure set forth in the Privacy policy.
11. Paysera notes that the Paysera Tickets system contains links to websites of third persons, companies, or organisations (which are event organisers), and the personal information provided when purchasing a ticket or registering to a specific event is transferred to the organiser of the event. Paysera does not hold the responsibility for the content of websites, personal data processing methods, and assurance of personal privacy on the websites of event organisers (or other third persons), even if the person accesses websites of third persons via links provided on the present website; thus, prior to providing information about themselves, the person shall learn the rules, privacy terms and conditions, and other documents of the relevant website and its manager, related to the processing of personal data.
Personal Data Collected in the Paysera Tickets System
12. The Privacy policy is applied to any information which may be collected from persons while using the Services and which is considered personal data, i.e. information which may be directly related to the person or used to identify the person. Provisions of the present Privacy policy are not applied in regard to information which is not considered personal data.
13. Certain data on the present website, which Paysera receives directly from the person, may be considered personal data; thus, Paysera processes such data in compliance with the requirements of the legislation and other legal acts of the Republic of Lithuania and provisions of the present Privacy policy.
14. The scope of data collected in the Paysera Tickets system depends on the Service which the person aims to use.
15. Website visitor: A person can visit the website of the Paysera Tickets system and read the information given therein without providing any information about themselves to Paysera.
16. Event organiser: Paysera collects and processes the personal data of event organisers, but taking into account that first of all event organisers are provided with Paysera payment services, collection and processing of personal data is executed in accordance with the General payment service agreement and the Supplement "Privacy policy".
Ticket buyer
17. If a person wishes to buy a ticket to an event published on the Paysera Tickets website, Paysera always requests to provide a personal email address where the purchased electronic tickets will be sent later.
18. Paysera mandatorily requires and processes the following data of the person who uses the Paysera Tickets system to purchase tickets: email address.
19. When a person purchases a ticket, the email address provided by the person is always transferred to the organiser of the event of the purchased ticket. By confirming the order of the ticket to the event, the person also confirms their consent to transfer the personal information (personal data) they fill in to the event organiser.
20. The Paysera Tickets system provides the possibility to the event organiser to create fields of additional information about ticket buyers (event participants) for a specific event.
21. Besides the mandatorily collected email address, event organisers may optionally collect via the Paysera Tickets system the following additional data of persons registering to a specific event: name, surname, phone number, date of birth, and address. The date of birth and the address are collected only in exceptional cases, when such data is mandatory for participation in the event.
22. Event organisers are recommended to confine to collection of data which is necessary for the specific event and collect it only for purposes of the event and services provided during the event, and in no cases collect personal identity codes and/or other sensitive data.
23. If the event organiser aims to use collected data for marketing purposes, the event organiser shall inform persons thereof before collecting such data and receive their consent. The functionality of notification and reception of consent is available in the Paysera Tickets system.
24. If the person agrees to provide the information required by the event organiser, by confirming the order of the ticket to the event, the person also confirms their consent to transfer the personal information (personal data) they fill in to the event organiser.
25. Personal information (personal data), filled in and provided to the event organiser by one's own volition when registering to a specific event, is also protected by Paysera under the provisions of the present Privacy policy.
26. The person is responsible for the provision of their personal data, their accuracy and completeness.
27. Paysera does not hold the responsibility for methods of assurance of compliance with the Privacy policy used by event organisers; thus, prior to providing information about themselves, the person is recommended to learn the rules of processing of personal data of the relevant event organiser.
Purpose of Personal Data Collection
28. All data, which the person provides when purchasing a ticket in the Paysera Tickets system, is processed for the following purpose: to purchase a ticket via the Paysera Tickets system. Paysera requires persons to provide personal data exclusively for the present purpose.
Use of Personal Data for Purposes of Internal Administration
29. Paysera has the right to use collected personal data for purposes of internal administration:
29.1. in order to improve the operation and functionality of the Paysera Tickets system, to better understand the needs of users, to improve Services, etc.
29.2. also, if a person has voluntarily provided their personal data for a certain specific purpose to Paysera, Paysera can use this personal data for this specific purpose, e.g. if a person contacts Paysera via email to submit a request on Services provided in the Paysera Tickets system, Paysera saves and uses the data provided by the person to submit the answer to the person's questions, solve the problem, and reply to the indicated email address or other indicated contact data.
30. Paysera does not use any personal data collected when using the Services in the Paysera Tickets system for purposes of direct marketing.
31. Paysera will inform users of the Paysera Tickets system if in certain cases a need arises to use personal data for other purposes than specifically stated in the present Privacy policy. Such notification is in all cases executed prior to collecting personal data.
Personal Data Storage Terms
32. Paysera stores collected personal data for up to 5 (five) years from the date of the event of the ticket purchased via the Paysera Tickets system or provision of personal data, if personal data has not been provided for the purposes of a specific event.
Voluntary Nature, Accuracy, and Completeness of Data Provision
33. All information that a person provides to Paysera, is provided in accordance with the principles of voluntarism, accuracy, and completeness of information. When purchasing a ticket in the Paysera Tickets system and/or providing personal data, the person agrees for their personal data to be processed under the procedure and for purposes set forth in the present Privacy policy and transferred to the event organiser.
34. Paysera does not verify the provided personal information. It is considered that the information provided by the person is complete and accurate, and the person who provides the information holds the responsibility for the accuracy and completeness of the provided information.
Disclosure of Data
35. All the aforementioned information, which comprises personal data, will not be transferred to any third persons without the person's consent, except for cases defined in the present Privacy policy, when it is required by the applied legislation or it is necessary for purposes of provision of Services.
36. Paysera may disclose personal data or information provided by the person, when such disclosure is required by the valid legislation or competent institutions. Paysera may also disclose personal data or information only if it is not prohibited by the legislation and only when it can be objectively justified in the specific case. Paysera commits to not disclose personal data to third persons, except for the following cases:
36.1. when the person gives their consent for disclosure of personal data;
36.2. when providing Services – to a specific event organiser who organises the event, to which the person has purchased a ticket, having informed the person thereof (as provided in the Present Privacy policy and also in agreements with event organisers);
36.3. to law enforcement institutions under the procedure set forth by the legislation of the Republic of Lithuania;
36.4. if it is necessary to prevent or investigate criminal activities;
36.5. in other cases set forth by the legislation.
37. In case of the need, Paysera reserves the right to employ other persons at its own discretion for the execution of certain functions on behalf of Paysera. For such persons to be able to execute their assigned functions, they may be given access to certain personal information. However, in such cases, Paysera will ensure that the mentioned persons will not able to use such information for any other purposes and only to the extent necessary to execute the assigned functions.
Learning about personal data stored by Paysera, correction of inaccuracies, refusal from data processing, and other rights
38. The person has the right to demand to learn their personal data collected and stored by Paysera via the Paysera Tickets system, their processing method, and ask for such data to be provided to them. Once a calendar year, such data may be provided free of charge, but in other cases, the provision of data may be charged at the amount which does not exceed the cost of data provision.
39. The subject of the personal data has the right to demand from Paysera to correct all inaccuracies of their personal data free of charge. The subject of the personal data also has the right to refuse to have their personal data processed and disclosed to third persons, except when it is necessary to provide Services on the website.
40. The subject of the personal data has the right to stop the data processing (delete the data) in case the personal data has been processed under the consent of the person, when the person revokes their consent, or when the personal data is not anymore necessary for the purpose it was collected for, or if the personal data has been processed illegally, or if the personal data must be deleted under legal obligation. A written request regarding the refusal of data processing must be submitted to Paysera personally, by email, or other electronic means of communication. If the refusal is legally justified, Paysera, after examining the request, will stop processing the data, except for cases stipulated by the law. It shall be taken into account, that the right to delete personal data immediately may be limited or not feasible due to a legal obligation of Paysera to store clients’ personal data.
41. The subject of the personal data has the right to demand to limit the data processing when the subject of the personal data disputes the accuracy of such data for a period of time within which the data processor can verify the accuracy of the data; when the data processing is illegal and the subject of the personal data does not agree for their personal data to be deleted and requires to limit their use instead; when the data processor does not need the data for the purpose of data processing anymore, but they are required for the subject of personal data to declare, execute or protect legal requirements. The data processor shall inform the subject of the personal data, whose data was limited to processing, prior to removing the limitation to process the data.
42. The subject of the personal data has the right to address a complaint regarding their data processing to a supervisory institution, if the client assumes that their data is processed in breach with their rights and legal interests under applicable law; to address the personal data processor and/or the data protection officer regarding the implementation of their rights; other rights stipulated by legal acts.
43. The request to access personal data stored by Paysera, correct it, or refuse to have it processed has to be sent to the email address tickets@paysera.com. In the request, the person shall clearly indicate their name, surname, and email address.
44. For correction or deletion of data, which has been transferred to the event organiser, the person shall contact the event organiser directly.
Cookies and Attendance
45. Paysera might use cookies in the Paysera Tickets system. Cookies are small files sent to a person's web browser and stored on a personal hard drive. Cookies are transferred to a computer for the first time when visiting this website. Later, cookies are used for identifying and making access to websites easier. The person expresses consent for cookies to be used. If a person does not agree for cookies to be stored on their computer or other equipment, they may change their internet browser settings and switch off all cookies or switch them on/ off one by one. However, in some cases this may slow down internet browsing, limit the unctionality of websites, or block access to websites.
46. All the information about cookies used on the website, their purpose, validity, and data used is presented in the table below.
| Cookie | Cookie name | Purpose of data processing | Validity time | Used data |
|---|---|---|---|---|
| Paysera Tickets cookie | gat_UA | Makes sure Google Tag Manager works | Until session is ended | Google Tag Manager data is recorded |
| Paysera Tickets cookie | sessionID | Makes sure the ticket basket functions | Until session is ended | Session ID is recorded |
| Paysera Tickets cookie | _ga | Makes sure Google Tag Manager works | 2 years | Google Tag Manager data is recorded |
| Paysera Tickets cookie | _gid | Makes sure Google Tag Manager works | Until session is ended | Google Tag Manager data is recorded |
| Paysera Tickets cookie | affiliate | Identifies the partner (affiliate) who directed the ticket buyer | 1 year | Partner ID is recorded |
47. Like many website managers, Paysera monitors hits of the Paysera Tickets system and the website, and collects information on how many people have visited the website, what the server domain name of the visitors' Internet service provider is, etc. This information is collected automatically when visiting the website. It helps the website manager to understand how visitors use the website and allows them to improve the Services provided by Paysera.
Concluding Provisions
48. Paysera reserves the right to amend the provisions of the Privacy policy at any time. Such amendments come into force from the moment they are published on the website of the Company – tickets.paysera.com. Thus, persons, who visit the website and use the Services, are recommended to always read the newest version of the Privacy policy, which is applied at the moment of visiting the website and using the Services.
49. The provisions of the present Privacy policy are subject to the legislation of the Republic of Lithuania. All disputes regarding the provisions of the present Privacy policy shall be solved through negotiation, and in the event of failure to reach an agreement – in the courts of the Republic of Lithuania.
Valid from: 15-05-2018