RULES FOR THE USE OF THE PAYSERA TICKETS SYSTEM FOR BUYERS
1. Main definitions
1.1. Ticket – a document generated by the Paysera Tickets system, which grants the right to attend a specific Event organised by the Organiser and where the name, place, and date of the Event, QR code, and other information of the Organiser is given.
1.2. Website address tickets.paysera.com – electronic website which belongs to Paysera LT under the property right and which is a constituent part of Paysera Tickets.
1.3. Organiser – a legal or natural person who has created an event in the Paysera Tickets system and sells or distributes Tickets to the Event; data of the Organiser is provided next to information on the Event.
1.4. Paysera LT – UAB "Paysera LT" (legal person code 300060819, registered at Pilaitės pr. 16, Vilnius), which has created, supports, and develops the Paysera Tickets system and which owns all intellectual rights to the present system.
1.5. Paysera Tickets – an electronic Ticketing system that belongs to Paysera LT under copyright, available at the address tickets.paysera.com.
1.6. Buyer – a legal or natural person who buys/has bought a ticket via the Paysera Tickets system to the Event organised by the Organiser.
1.7. Event – a concert, trip, sports, or any other public event organised by the Organiser, which can be attended only with a Ticket.
1.8. Rules – Rules on the use of the Paysera Tickets system.
2. General provisions
2.1. The present Rules come into force at the moment when a person visits the Paysera Tickets system. When using the Paysera Tickets system, the person states that they have learned the present Rules, agree to them, and commit to comply with them.
2.2. The present Rules define the conditions of the use of the Paysera Tickets system when receiving information about Events, purchasing Tickets to Events, providing information to Organisers, and other conditions of the use of the system.
2.3. Paysera reserves the right to amend the provisions of the present Rules at any time. Such amendments come into force from the moment they are published on the website tickets.paysera.com. A person is recommended to always read the newest version of the present Rules.
3. Use of Paysera Tickets System
3.1. The Paysera Tickets system is a system for selling and distributing Tickets, giving the possibility for Buyers to receive information about Events, their Organisers, and purchase a Ticket from the Organiser.
3.2. Paysera LT itself does not provide any Ticketing services or information about the Event to Buyers, but only provides a platform for the exchange of information between the Organiser and the Buyer and for purchasing Tickets for the Buyer. Tickets are distributed/sold to Buyers and information is provided directly by the Organiser.
3.3. Data of the Event Organiser is provided next to each specific Event.
3.4. Tickets can be purchased by all persons who have the right and possibilities to enter into such transactions, i.e. persons whose operation is not limited within the present field, who have the technical possibilities to pay for the ticket and receive an electronic ticket, and who comply with the requirements of the present Rules.
3.5. In order to buy a Ticket to the Event, the Buyer does not have to register in the Paysera Tickets system. The Buyer shall simply select the Event, select the option to purchase the Ticket, enter the number of Tickets they wish to buy, provide their valid email address and other information about the Buyer requested by the Organiser, and give the confirmations requested by the system and the consent to transfer their data to the Organiser.
3.6. The Buyer can pay for the Ticket using electronic payment methods integrated into the Paysera Tickets system.
3.7. The Buyer shall pay for the Ticket within 1,5 hours after submitting the order. If they are late to pay for the Ticket, the Buyer undertakes the risk that the Ticket will not be purchased and provided. For refund of money, the Buyer shall contact the Organiser directly.
3.8. Tickets are issued to the Buyer only after they pay the full price for the Tickets. Information about the prices of Tickets is given on the website tickets.paysera.com and during the purchase of the Ticket. After the Buyer appropriately pays for the Ticket, the generated electronic Ticket is sent to the email address of the Buyer. The Buyer is responsible for the provision of an accurate and valid email address. If the Buyer provides an inaccurate or invalid email address, they undertake the responsibility for failure to send Tickets to the Buyer. In this case, for the reception of the Ticket or refund of money for the Ticket, the Buyer shall contact the Organiser directly.
3.9. In order to attend the Event, the Buyer gives the printed Ticket or shows it on the screen of a mobile device to the Organiser.
3.10. In order to receive an invoice for Tickets, the Buyer shall contact the Organiser directly.
4. Rights and Responsibilities of the Buyer
4.1. The Buyer shall:
4.1.1. appropriately and timely pay for the purchased Ticket to the Organiser;
4.1.2. provide accurate, detailed, and correct data;
4.1.3. not violate and comply with the present Rules, other publicly available conditions and provisions of Paysera LT and the Organiser, the legal instructions of Paysera LT, and the requirements of the valid legislation;
4.1.4. pay for tickets within 1,5 hours from submission of the order;
4.1.5. prior to purchasing Tickets, evaluate all circumstances of the Event, Tickets to which they buy, including the date, time, place, and other conditions of the Event, learn all relevant information related to purchasing Tickets and execution of the Event, inquire about the data of the Event Organiser, etc. For additional information, the Buyer shall contact the Organiser directly.
4.2. The Buyer is prohibited from:
4.2.1. counterfeiting and copying Tickets, using or acquiring Tickets illegally;
4.2.2. selling Tickets generated by the Paysera Tickets system without coordinating it with Paysera LT and the Organiser;
4.2.3. using any devices, programs, or software which may disturb the appropriate operation of the Paysera Tickets system;
4.2.4. performing any other actions which would create irrational or excessive loading of the Paysera Tickets system.
4.3. All illegal actions of the Buyer are reported to law enforcement institutions.
4.4. When using the Paysera Tickets system, the Buyer undertakes full responsibility for the accuracy, comprehensiveness, and conformity of provided data with reality, and undertakes all consequences for non-compliance with the present requirements.
4.5. Prior to coming to the Event, the Buyer is recommended to inquire whether the time, place, and other conditions of the Event have remained unchanged.
4.6. The Buyer uses the website address at their own risk. Paysera LT does not guarantee and does not hold the responsibility if the Buyer encounters any disturbances or problems when using the website address.
5. Circumstances Related to the Event
5.1. The Organiser holds the responsibility for the quality of the Event services and provision of accurate information about the Event and changes in its terms and conditions. Regarding any circumstances related to the Event or Tickets, the Buyer shall contact the Organiser directly.
5.2. The terms and conditions of the Event are set by the Organiser. For this reason, conditions of provision of Event services may differ for specific persons. Paysera LT does not hold the responsibility and does not have the right to set the terms and conditions of the provision of services which are accessed with Tickets.
5.3. If the Organiser cancels the Event or otherwise informs that the Event will not occur or the date, place, or other important criteria of the Event have been changed and thus the validity of the Tickets is suspended, for a refund of money and/or compensation of damages, Buyers shall contact the Organiser directly.
5.4. Regarding failure to receive Tickets, replacement of Tickets, or loss of Tickets, the Buyer shall contact the Organiser directly.
5.5. Having received complaints related to the Event, Paysera LT forwards them directly to the Organiser.
6. Responsibility of UAB Paysera LT
6.1. Paysera LT notes that it does not hold the responsibility and does not have the right to set the terms and conditions of services which are accessed with Tickets distributed by Organisers and does not hold the responsibility for the validity of Tickets, their suspension, updates, etc. Paysera LT does not set the prices of Events or the terms and conditions of the provision of Event services, does not allocate seats, and does not set any other criteria of service provision, does not hold the responsibility for the quality of Event services, their content, occurrence and compliance with legal requirements, and does not provide guarantees for such services. Event services are provided to Buyers according to the internal rules of Organisers. Information about the terms and conditions of the provision of services accessed with purchased Tickets are provided by contacting a relevant Organiser.
6.2. Paysera LT does not hold the responsibility for disorders of the Paysera Tickets system that have occurred not due to the fault of Paysera LT, and does not reimburse damages caused due to such disorders.
6.3. Paysera LT does not reimburse damages related to purchased Tickets or Events.
7. Other terms and conditions
7.1. Due to technical obstacles or in case of other circumstances, the operation of the Paysera Tickets system and the possibility to purchase Tickets may be suspended or terminated.
7.2. All copyrights to the design and content of Tickets belong to Paysera LT and/or Organisers.
7.3. Any disputes between the Buyer and Paysera LT shall be attempted to be resolved through negotiation with Paysera LT by contacting Client Support at the contact details on the website.
7.4. In case of failure to settle the dispute through negotiation and, provided the Buyer is a natural person, the Buyer has the right to address the State Consumer Rights Protection Authority of the Republic of Lithuania or the nearest European Consumer Centre.
7.5. In the event of failure to settle the dispute amicably or through other non-judicial methods of dispute resolution, the dispute shall be settled under the valid legislation of the Republic of Lithuania in the competent court of the Republic of Lithuania according to the location of the headquarters of Paysera LT.