Terms of Use of the Paysera Tickets

Main definitions

1.1. Ticket/Ticket bundle (Season ticket) – a document generated by the Paysera Tickets platform, which grants the right to attend a specific Event or several events organised by the Organiser, and where the name, place, and date of the Event, QR code, and other information of the Organiser is given.
1.2. Website tickets.paysera.com – electronic website which belongs to Paysera LT, UAB under the property right and which is a constituent part of Paysera Tickets.
1.3. Organiser – a business or individual client who has created an Event in the Paysera Tickets platform and sells or distributes Tickets to the Event; data of the Organiser is provided next to information on the Event.
1.4. Paysera – Paysera LT, UAB (company code: 300060819, address: Pilaitės pr. 16, Vilnius), which has created, supports, and develops the Paysera Tickets platform, and which owns all intellectual rights to the present platform.
1.5. Paysera Tickets – an electronic Ticketing platform that belongs to Paysera under copyright, available at the address tickets.paysera.com.
1.6. Buyer – a business or individual client who buys/has bought a ticket via the Paysera Tickets platform to the Event organised by the Organiser. A business or an individual client who is selling/has sold a Ticket bundle (Season ticket) purchased via the Paysera Tickets platform according to the procedure provided for in the Rules.
1.7. Event – a concert, trip, sports, or any other public event organised by the Organiser, which can be attended only with a Ticket.
1.8. Rules – the present Terms of Use of the Paysera Tickets platform.
1.9. Website visitor – any person visiting or using the tickets.paysera.com website, regardless of the registration status.
1.10. Paysera Tickets Privacy Policy – a document setting out the rules for the collection, storage, processing and retention of personal data when using the Paysera Tickets platform, published on the website tickets.paysera.com.

General provisions

2.1. The present Rules come into force at the moment when a person starts browsing the Paysera Tickets platform. When using the Paysera Tickets platform, the person states that they have read the present Rules, agree to them, and commit to comply with them.
2.2. The Rules are considered to be a necessary condition for using the Paysera Tickets platform and apply both to the Buyers and Organisers. Persons who do not agree with the Terms of Use of Paysera Tickets may not use this platform, and when using it, undertake to comply with these Rules.
2.3. The present Rules define the conditions of the use of the Paysera Tickets platform when receiving information about Events, distributing, selling, and purchasing Tickets to Events, providing information to Organisers, and other conditions of using the platform.
2.4. Paysera reserves the right to amend the provisions of the present Rules at any time. Such amendments come into force from the moment they are published on the website tickets.paysera.com. A person is recommended to always read the newest version of the present Rules before using Paysera Tickets. For Buyers and Website visitors, amendments shall enter into force from the moment they are published on the website. Organisers shall be notified of planned amendments to the Rules on a durable medium (e.g. by email) no later than 15 (fifteen) days before the amendments enter into force, except where legislation requires the amendments to be applied immediately or where the amendments are necessary to protect against an unforeseen threat (e.g. fraud or cybersecurity risks). The Organiser has the right to object to the amendments and to terminate the agreement as of the date on which the amendments to the Rules enter into force. The Organiser may waive the notice period, meaning that the amendments to the Terms shall enter into force earlier if such waiver is confirmed by a written declaration or clear confirmatory actions.

Use of the Paysera Tickets platform

3.1. The Paysera Tickets platform is an Event Ticketing platform, giving the possibility for Organisers to provide information about Events and distribute tickets to them, and for the Buyers to receive information about Events, their Organisers, and purchase a Ticket from the Organiser.
3.2. Paysera does not provide any distribution/selling services of Tickets to the Buyers, but only provides a platform for exchanging information on Events between the Organiser and the Buyer, and for purchasing/selling Tickets.
3.3. Paysera does not hold the responsibility and does not have a right to establish terms and conditions of services, the right to use which is granted by the Tickets distributed by the Organiser. Paysera also holds no responsibility for the content provided in the description of the Event, including the completeness and comprehensibility of the terms and conditions of service provision specified in the description. The Organiser bears full responsibility for the content of the Event description, its completeness, accuracy, and legitimacy.
3.4. It is strictly prohibited to resell Tickets to third parties for commercial purposes (i.e. for profit), meaning at a price higher than the nominal value of the Ticket, as well as to publicly offer Tickets at any other points of sale, auctions, websites or social media platforms without the prior written consent of the Organiser. If it is established that a Ticket has been resold in breach of this prohibition, the Organiser shall have the right to unilaterally declare the Ticket invalid (cancel it) without refunding the amount paid for it.
3.5. Paysera allows the Buyer who has purchased a Ticket bundle (Season ticket), to sell part of the tickets constituting the Ticket bundle (Season ticket) in the Paysera Tickets platform. The Buyer may use this reselling right in the Paysera Tickets platform, selling these Tickets on other platforms/websites is prohibited.
3.6. Data of the Event Organiser is provided next to each specific Event.
3.7. Persons younger than 14 (fourteen) years of age are prohibited from using the Paysera Tickets platform, and buying or selling Tickets. By registering on the Paysera Tickets platform or buying or selling a Ticket, the Buyer confirms the fact that they are at least 14 (fourteen) years of age and they have a right to enter into respective transactions and bear full responsibility for the correctness of this data/confirmation.
3.8. Tickets can be purchased by all persons who have the right and possibilities to enter into such transactions, i.e. persons whose legal operation is not limited within the present field, who have the technical possibilities to pay for the Ticket and receive an electronic ticket, and who comply with the requirements of the present Rules.
3.9. In order to buy a Ticket to the Event, the Buyer may, but does not have to register in the Paysera Tickets platform provided for in chapter 5 of the Rules. The Buyer, who is not registered in the Paysera Tickets platform, shall simply select the Event, use the option to purchase the Ticket, enter the number of Tickets they wish to buy, provide their valid email address and other information about the Buyer requested by the Organiser, and give the confirmations requested by the platform and the consent to transfer their data to the Organiser.
3.10. The Buyer can pay for the Ticket using electronic payment methods integrated into the Paysera Tickets platform.
3.11. Payment for a Ticket must be made within 15 minutes of placing the order, unless the Organiser has granted permission to pay for the Ticket on the basis of a pro forma invoice. If the Buyer fails to make payment on time, the Buyer assumes the risk that the Ticket will not be purchased and issued. For the refund of funds paid late, the Buyer must contact the Organiser directly.
3.12. Tickets are issued to the Buyer only after they pay the full price for the Tickets. Information about the prices of Tickets is provided on the website tickets.paysera.com and during the purchase of the Ticket. If the Buyer wishes to receive an invoice for the Tickets purchased, the Buyer should directly contact the Organiser.
3.13. After the Buyer appropriately pays for the Ticket, the generated electronic Ticket is sent to the email address specified by the Buyer, and for the Buyer who is registered in the Paysera Tickets platform, the Ticket is also uploaded to their account in the Paysera Tickets platform. The Buyer is responsible for the provision of an accurate and valid email address. If the Buyer provides an inaccurate or invalid email address, they undertake the risk of failure to send Tickets to the Buyer or for sending them to someone else. In this case, for the receipt of the Ticket or refund of money for the Ticket, the Buyer shall contact the Organiser directly.
3.14. The procedure for displaying (ranking) Events on the Paysera Tickets platform is determined by combining automated algorithms and editorial choices:
3.14.1. Featured Events (Carousel). Events displayed in the banner at the top of the homepage are selected and presented at the discretion of Paysera administration, taking into account the Organiser's request. This space is intended for Event promotion and to ensure greater visibility.
3.14.2. Top Events. The Top Events block automatically generates a list based on the highest number of Tickets sold (within the country or overall).
3.14.3. Latest Events. The Latest Events block automatically selects the most popular categories and displays the most recently created (latest) Events within those categories.
3.14.4. Filtering. When the Buyer uses search or filtering options, Events are ranked according to their relevance to the selected criteria.
3.14.5. Organisers cannot directly pay for a higher position of an Event in general search results, except where such placement is clearly marked as "Sponsored" or "Advertisement".
3.15. Paysera confirms that it does not apply a differentiated regime to Events organised by Paysera itself (if any are organised) and does not create different conditions compared to Events organised by other Organisers. The same access to the Platform and the same ranking rules apply to all Organisers.

Rights and liabilities of the Organiser

4.1. In order to use the Paysera Tickets platform, the Organiser must agree to these Rules, the Privacy Policy, and the Personal Data Processing Agreement. If the Organiser intends to sell Tickets to paid Events, they must also conclude a Payment Services Agreement and an agreement regarding the relevant payment collection project with Paysera.
4.2. The Organiser confirms that they distribute and sell the Tickets to the Buyers directly, by entering into purchase-sales transactions with the Buyers.
4.3. Funds from the Tickets sold are collected on the electronic money account of the Organiser in the Paysera platform according to the terms and conditions provided for on www.paysera.com.
4.4. The Organiser is responsible for invoicing the Buyers. The Organiser is provided with an automatic invoicing function in the Paysera platform. Paysera provides the instruction for using this function to the Organiser.
4.5. The Organiser bears full responsibility for the execution and cancellation of the Event, and shall immediately inform Buyers of any changes to the Event, including date, time, cancellation of the Event, etc., and update the relevant information in the Paysera Tickets platform.
4.6. The Organiser bears full responsibility for any losses incurred by the Buyer due to a change of the place or time of the Event, or other conditions of the Event when the Buyer has already purchased the Ticket to the Event.
4.7. The Organiser holds the responsibility against Buyers and other third persons (competent authorities, etc.) for non-execution or improper execution of Ticket refunds to the Buyers. The Organiser may refund the amount paid for a Ticket to the Buyer by logging into their Paysera account or through the Paysera Tickets platform.
4.8. The Organiser logs in to the Paysera Tickets platform by using a Paysera account, Facebook, Google, or other platforms approved by Paysera.
4.9. The Organiser, when creating the Event in the Paysera Tickets platform, provides information about it, i.e. name, place, time, description, other required information, selects required Ticket settings, and data required to be collected about the Buyer.
4.10. The Organiser may view the number of sold or distributed Tickets in the Paysera Tickets platform, monitor the statistics of their Events, and perform other actions provided for in the platform. The Organiser has access to statistics for their Events and to Buyer data necessary for organising the Event and distributing Tickets (e.g., name, surname, email) and may export this data. Paysera also has technical access to this data for the purposes of platform administration and service provision. More detailed rules regarding data access, use, and sharing are specified in the Privacy Policy and the Personal Data Processing Agreement. The Organiser does not have access to any aggregate data on the operations of other business clients or their buyers on the platform – this ensures the security of trade secrets and personal data.
4.11. In order to verify the authenticity and validity of a Ticket, the Organiser must download and use the Paysera Tickets mobile application, following the instructions provided on the platform. Paysera provides the Organiser with guidance on how to properly check Tickets using the special mobile application.
4.12. The Organiser commits to ensure the accuracy, completeness, and compliance of all graphical, textual, and digital information about Events provided on the tickets.paysera.com website with applicable legislation. The Organiser undertakes not to promote or encourage hatred, violence, or harassment against individuals or groups of individuals; not use copyrighted or trademarked material without the appropriate permission.
4.13. The Organiser commits not to disclose their login credentials used to log in to the Paysera Tickets platform to any third persons.
4.14. The Organiser is prohibited from organising, distributing, and selling Tickets to Events that violate the requirements of the legislation, including pornographic or erotic content, Events intended to promote the usage of alcohol and tobacco or gaming. The Organiser is also prohibited from using the Paysera Tickets platform in violation of clause 10.3 of the Rules, as well as the execution of illegal activity, fraud, and other criminal actions.
4.15. The Organiser unconditionally commits to reimburse Paysera for any penalties imposed by competent authorities if these penalties were imposed to Paysera due to the Organiser's fault.
4.16. The Parties agree that the Organiser analyses the Buyers' claims related to a respective Event to which Tickets were distributed/sold via the Paysera Tickets platform. Paysera, having received such claims, must forward them to the Organiser by notifying the Buyer thereof.
4.17. If an institution protecting consumer rights adopts a formal decision that the user's claim is reasonable and damage to the user must be compensated by Paysera, Paysera itself implements such decision of the institution protecting consumer rights, but the Organiser must reimburse Paysera for the damages incurred in relation to the implemented decision of the institution protecting consumer rights if the decision was adopted not due to the fault of Paysera.
4.18. If the Organiser breaches their obligations under these Rules, Paysera has a right, without a separate warning, to immediately unilaterally terminate the present agreement with the Organiser, suspend and/or discontinue the rights of the Organiser to use the Paysera Tickets platform, suspend the sale/distribution of Tickets, and send a letter to the Organiser requesting to refund the Buyers, and take other legal actions to protect the interests of Paysera, Buyers, and third persons. In the event of restriction, suspension or termination of service provision, the Organiser may clarify the facts and circumstances related to the decision by filing a complaint through the internal system referred to in clause 11.5 of the Rules. Upon revocation of the restriction, suspension or termination, service provision to the business client shall be resumed immediately and access to all data held prior to the restriction shall be granted.
4.19. The Organiser agrees and acknowledges that Paysera has the right, at its discretion, to publish information about the Organiser's public Events on its website, social media accounts, and marketing emails without notifying the Organiser or obtaining their consent. This rule does not apply to private Events that are accessible only via an invitation link. The Organiser must clearly indicate the privacy of the Event when creating it.
4.20. The Organiser agrees and confirms that Paysera has a right to use free space on the Ticket at its own discretion for its advertising or advertising of third persons, and to use this space for other purposes. The Organiser confirms that they do not have any claims and will not express any claims in the future regarding the content, text, and graphic information, etc. published on the free space on the Ticket. Paysera will ensure that the content of the advertising will not disturb the general order, legal requirements, and norms of good conduct.
4.21. The Organiser undertakes that seating plan templates created on the platform may be viewed, used, copied, adapted, and published on the platform or in any other existing or future communication medium by Paysera and other Organisers.
4.22. On the Platform, the Organiser may sell tickets and additional goods or services (e.g. catering, equipment rental). All payments for these goods and services are processed by Paysera (the "Checkout" service). The terms under which Paysera provides payment processing services and their pricing are set out in the payment services agreement entered into between the Organiser and Paysera.

Rights and responsibilities of the Buyer

5.1. The Buyer shall:
5.1.1. Appropriately and timely pay for the purchased Ticket to the Organiser;
5.1.2. Provide accurate, detailed, and correct data;
5.1.3. Not violate and comply with the present Rules, other publicly available conditions and provisions of Paysera and the Organiser, the legal instructions of Paysera, and the requirements of the applicable legislation;
5.1.4. Pay for tickets within 15 minutes of placing the order, except in the case specified in clause 3.11 of the Rules;
5.1.5. Prior to purchasing Tickets, evaluate all organisational circumstances of the Event, Tickets to which they buy, including the date, time, place, and other conditions of the Event, read all relevant information related to purchasing Tickets and execution of the Event, inquire about the data of the Event Organiser, etc. For additional information, the Buyer shall contact the Organiser directly.
5.2. The Buyer is prohibited from:
5.2.1. Counterfeiting and copying Tickets, using or acquiring Tickets illegally outside the Paysera Tickets platform;
5.2.2. Selling Tickets generated by the Paysera Tickets platform outside the Paysera Tickets platform;
5.2.3. Using any devices, programs, or software which may disturb the appropriate operation of the Paysera Tickets platform;
5.2.4. Performing any other actions which would create irrational or excessive loading of the Paysera Tickets platform.
5.3. All illegal actions of the Buyer are reported to law enforcement and other competent authorities.
5.4. When using the Paysera Tickets platform, the Buyer undertakes full responsibility for the accuracy, completeness, and conformity of provided data with reality, and undertakes all consequences for non-compliance with the present requirements.
5.5. Prior to coming to the Event, the Buyer is recommended to inquire whether the time, place, and other conditions of the Event have remained unchanged.
5.6. The Buyers use the website at their own risk. Paysera does not guarantee and does not hold the responsibility for any disturbances or problems encountered by the Buyer when using the website.
5.7. The Buyer wishing to sell a Ticket bundle (Season ticket) on the Paysera Tickets platform to another person must be a registered user of the Paysera Tickets platform.
5.8. Upon termination of the contractual relationship between Paysera and the Organiser, the Organiser's access to the Paysera account and the data contained therein shall be terminated. The Organiser must independently export and save the necessary information before the end of the contract.

Registration

6.1. Registration can be completed using a Facebook, Google, or other Paysera-approved platform account. Data obtained from these accounts will be automatically used for registration. By registering on the Paysera Tickets platform, the individual agrees to the processing of their personal data by Paysera for the purpose of registration on the Paysera Tickets platform.
6.2. The Buyer bears full responsibility that their personal data provided and stored in the registration form and on the Paysera Tickets platform is accurate, correct, and complete. In case of a change in data, the Buyer must immediately update it. Paysera and/or the Organiser shall in no way be responsible for damage arising to the Buyer and/or third persons due to the fact that the Buyer indicated incorrect and incomplete personal data or failed to change or update the data after it changed.

Event-related circumstances

7.1. The Organiser bears responsibility for the quality of the Event, its occurrence, and provision of accurate information about the Event and changes in its terms and conditions. Regarding any circumstances related to the Event or Tickets, the Buyer shall contact the Organiser directly.
7.2. The terms and conditions of the Event are set by the Organiser. For this reason, conditions of provision of Event services may differ for specific persons. Paysera does not hold the responsibility and does not have the right to set the terms and conditions of the provision of services which are accessed with Tickets.
7.3. If the Organiser cancels the Event or otherwise informs that the Event will not take place, or that the date, place, or other important criteria of the Event have been changed, and, thus, the validity of the Tickets is suspended, the Buyers shall contact the Organiser directly for a refund of money and/or compensation of damages.
7.4. Regarding failure to receive Tickets, replacement of Tickets, or loss of Tickets, the Buyer shall contact the Organiser directly.
7.5. Having received claims related to the Event, Paysera forwards them directly to the Organiser.

Processing of personal data

8.1. Paysera processes the personal data of Buyers according to the procedure and under conditions established in the Privacy Policy.
8.2. Personal data of Buyers for the processing of which the Organiser uses Paysera, is processed according to the Personal Data Processing Agreement concluded between the Organiser and Paysera. This Agreement regulates the process of the Buyer's personal data processing, mutual obligations and responsibility of the Organiser and Paysera, and aims to ensure proper protection and security of the personal data of the Buyer according to applicable legislation protecting personal data.
8.3. By confirming the order for a Ticket to an Event, the Buyer agrees that the personal data they provide will be transferred to the Event Organiser.
8.4. The Organiser and Paysera conclude the Personal Data Processing Agreement, which is an annexe to the Terms of Use of Paysera Tickets applicable to Organisers. If the Organiser disagrees with the Personal Data Processing Agreement, they will not be granted access to use the Paysera Tickets services.

Responsibility of Paysera

9.1. Paysera notes, and the Organiser agrees, that Paysera does not hold the responsibility and does not have the right to set the terms and conditions of services which are accessed with Tickets distributed by Organisers and does not hold the responsibility for the validity of Tickets, their suspension, updates, etc. Paysera does not set the prices of Events or the terms and conditions of the provision of Event services, does not allocate seats, and does not set any other criteria of service provision, does not hold the responsibility for the quality of Event services, their content, occurrence and compliance with legal requirements, and does not provide guarantees for such services. Event services are provided to Buyers according to the internal rules of Organisers. Information about the terms and conditions of the provision of services accessed with purchased Tickets is provided in the description of the Event or by contacting the Organiser directly.
9.2. Paysera does not hold the responsibility for the malfunction of the Paysera Tickets platform that has occurred not due to the fault of Paysera, and does not reimburse damages caused due to such malfunction.
9.3. Paysera does not reimburse damages related to purchased Tickets or Events.

Requirements for Safe User Behaviour

10.1. Before ordering Tickets, the Buyer must properly familiarise themselves with the terms of services provided by the Organiser, the Ticket price, and/or other criteria related to the services offered by the Ticket being purchased.
10.2. When ordering Tickets on the website, persons should make sure that they search for Tickets and/or place orders by using only one browser window. If persons search for tickets by using several browser windows, they may lose their Tickets, or the session of personal login to the website may time out. For this reason, the procedure for Ticket ordering/acquisition may be disrupted.
10.3. Website visitors are prohibited:
10.3.1. To use any devices, programs, or software without the written consent of the Company in order to copy the content on the website or to perform any other unauthorised actions;
10.3.2. Use any devices, programs, or software for processing or uploading ticket orders on the websites of Paysera LT or Paysera Tickets;
10.3.3. Use any devices, programs, or software which may interrupt the proper functioning of the website;
10.3.4. To use the Paysera Tickets Website for any illegal activity, including but not limited to, the use of programming code for tracking the actions and behaviour of the Website visitors, exploiting the computer resources of the Website visitors for non-website functionality, distributing computer malware, using hidden or encrypted media;
10.3.5. Perform any actions which constitute unreasonable load or overload of the website;
10.3.6. Login, reload, or refresh pages of the website or provide other requests to servers more frequently than once in the interval of three seconds.
10.4. Website visitors use the website at their own risk. They are solely responsible for the security and confidentiality of their password and/or keyword, if any. Paysera does not guarantee and is not responsible for ensuring that Website visitors will not encounter any disruptions or issues while using the website.
10.5. Website visitors using Paysera Tickets services must act reasonably, honestly, and prudently, provide Paysera with accurate information only, clarify all circumstances relevant to them in each specific case, and be aware of all necessary information.
10.6. Having noticed the breaches specified in clause 10.3 or any other Website breaches, the Website visitor shall inform Paysera about such breaches by email to security@paysera.com.

Other Terms and Conditions

11.1. Paysera does not guarantee uninterrupted operation of the Paysera Tickets platform, as its functioning may be affected (disrupted) by many factors beyond Paysera's control. Paysera makes every effort to ensure the smoothest possible operation of the platform, but shall not be liable for any consequences arising from platform disruptions if such disruptions occurred through no fault of Paysera.
11.2. The Paysera Tickets platform may experience downtime due to reasons attributable to Paysera; however, Paysera shall provide no compensation for disruptions if the platform has been available for more than 99% (ninety-nine percent) of the time, calculated over a period of at least three (3) months on average.
11.3. Paysera acknowledges that all intellectual property rights to content uploaded by the Organiser (event descriptions, photos, trademarks, etc.) belong to the Organiser. By using the platform, the Organiser grants Paysera a free, non-exclusive, international licence to use this content solely for service provision purposes (Ticket distribution, Event display on the platform, and promotional materials in accordance with clause 4.19) for the duration of the agreement. All intellectual property rights to the Paysera Tickets platform, including its software code, design, and trademarks, belong to Paysera.
11.4. Disputes between the Buyer and the Organiser shall be resolved by mutual agreement. Paysera does not participate in resolving disputes between the Buyer and the Event Organiser and assumes no responsibility for the resolution of such disputes or their consequences for the Buyer or the Event Organiser.
11.5. All disputes directly related to Paysera shall be resolved through negotiations. The Buyer or Organiser must contact Paysera's client support using the contact details provided on the website. Organisers with complaints regarding the operation of the Paysera Tickets platform or services may use the free internal complaints handling system. Complaints should be sent by email to support@paysera.com, with the subject line "Paysera Tickets Complaint". Paysera shall review the written client question and/or complaint within 15 (fifteen) business days of receipt and provide the client with a detailed, reasoned, and documented response. In exceptional cases where, due to reasons beyond Paysera's control, a response cannot be provided within 15 business days, Paysera shall send the client a preliminary response clearly indicating the reasons for the delay and the deadline by which the client will receive the final response. Paysera shall publicly disclose information on the Paysera Tickets website (tickets.paysera.com) at least once a year on the operation of the internal complaints handling system: the number of complaints received, their main types, the average handling period and summarised results.
11.6. If a dispute with the Organiser (business user) cannot be resolved through the internal complaints system, the dispute may be resolved through mediation. Paysera agrees to cooperate with mediators listed in the official Register of Mediators of the Republic of Lithuania. The parties shall mutually agree on a specific mediator from this list. If the parties cannot agree on the appointment of a mediator, the dispute shall be resolved according to clause 11.7 of these Rules (in court).
11.7. Disputes regarding improper performance or non-performance of an agreement that cannot be resolved out of court shall be handled under the procedure established by the Law on Consumer Rights Protection of the Republic of Lithuania at the State Consumer Rights Protection Authority, address: A. Goštauto g. 12, 01108 Vilnius, email: tarnyba@vvtat.lt, Phone: +37052626760, website: www.vvtat.lt. Applications may be submitted electronically through the Consumer Rights Information System (VTIS).
11.8. In the event of failure to settle the dispute amicably or through other non-judicial methods of dispute resolution, the dispute shall be settled under the valid legislation of the Republic of Lithuania in the competent court of the Republic of Lithuania according to the location of the headquarters of Paysera LT.