Tech Zity Radar: Customer Experience - Key to Success
It is no secret that successful companies are those with satisfied customers. However, while many companies claim to understand the importance of customer experience (CX), they often prioritise product development leaving the CX behind.
In current economic circumstances, consumers are more demanding, empowered, and discerning than ever. Building connections and maintaining relationships with them have become vital.
Thus, Tech Zity invites you to a Tech Zity Radar series event - “Customer Experience - Key to Success”. Experienced professionals will share their knowledge on the importance of CX, take you through it’s main principles, explain how to manage your customer journeys and share their own tried-and-true formula for keeping customers engaged and happy.
When? September 28, 16:00 - 18:00
Where? Tech Park (3rd building, Conference center), Antakalnio g. 17, Vilnius 10312
❗Get a ticket for 7 EUR - secure your networking drink ❗
👉 16:00 - 16:15 Registration
👉 16:15 - 16:40 "Understanding Customer Experience" | Deivydas Daugėla, Director of Customer support at Omnisend
👉 16:40 - 17:05 "CRM strategy for better customer experience" | Mindaugas Galiauskas, Partner at humble
👉 17:05 - 17:30 "Dos and Don'ts to keep the customer happy" | Gitana Veličkaitė-Remeikienė, Co-founder of Customer Experience association "Towards Customer", CX and Delivery Excellence Manager in Strategic Staffing Solutions
👉 17:30 - ... Networking
❗Register & Get your ticket for 7 EUR ❗